Reviews
Local Reviews
for Florence, KY
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of reviews express satisfaction with the services provided, praising the expertise, professionalism, and quality of work. Customers appreciate the technicians' skills, knowledge, and ability to explain the issues and solutions in a clear and understandable manner. Positive reviews also highlight the promptness, efficiency, and courteousness of the technicians, as well as their willingness to go above and beyond to ensure customer satisfaction. Additionally, customers mention the competitive pricing and excellent customer service, with many expressing gratitude for the friendly and helpful staff. Negative sentiments, if present, are not a clear, recurring trend. However, it is worth noting that a few reviews mention issues with unfinished work, double charges, and a lack of communication. It is important to address these concerns and ensure that customers receive the services they expect and deserve. Overall, the reviews suggest that Plumb Tite provides reliable and high-quality plumbing services, with a focus on customer satisfaction and professionalism.
Outstanding Service
Therese - Florence, KY 41042
Excellent dependable service. Austin got the job done quickly and efficiently.
Incredible Service!
Therese - Florence, KY 41042
Plumb Tite and their technician Will Mairose went above and beyond the call of duty. The receptionist who answered the phone found a technician available later that day. Will Mairose was kind and did everything to not only assess the problem but to get us a new water heater installed on a Friday evening! We’ll be using Plumb Tite for all our plumbing needs. Thanks Will for saving us from a weekend without hot water!
TIMELY EFFICIENT SERVICE
Hallquist - Florence, KY 41042
My Technician's name was James. He arrived earlier than was expected and was polite. He replace my kitchen faucet quickly and efficiently.
Excellent service.
Adams - Florence, KY 41042
Good people to deal with. We are repeat customers.
Great Job 😊
Buckley - Florence, KY 41042
Austin was great!
Austin M.
Upon receiving a report of a leak affecting the ceiling, we first coordinated with the neighbor in the apartment above to find a suitable time for access. Once the neighbor was available, we proceeded to the laundry room to investigate the issue. We carefully created a temporary access point in the ceiling to thoroughly examine the area. This allowed us to identify the root cause of the leak, which was traced back to a faulty pipe connection. After addressing the issue, we restored the ceiling to its original condition, ensuring no further damage occurred. The neighbor was informed of the successful resolution, and the area was left clean and safe.
Will M.
30, and hot water should be available between 5:30 and 6:00. All work was tested for leaks, and a standard 1-year parts and labor warranty, along with a 6-year tank warranty, is in place. The membership will expire on 01/22/2027.
Will M.
I removed the existing 50-gallon electric water heater and disposed of it properly. I installed a new 50-gallon State Industries water heater, ensuring it met all local codes. A new quarter-turn ball valve main shut-off was installed, along with a pressure-reducing valve set to 70 psi for optimal safety. The water heater features a cold-side shut-off valve and a thermal expansion tank to manage thermal expansion effectively. A drain pan was added beneath the heater, directing any leaks to the floor drain. All installations were thoroughly tested for leaks, and I provided a standard 1-year parts and labor warranty, plus a 6-year tank warranty from State Industries.
Austin M.
Auger kitchen sink drain to attempt to reinstate flow
Will M.
Installed Stated Industries 40 Gallon Gas Water Heater to code. New drain pan was installed with line running to the floor drain. Installed a new isolation valve on the cold side of the water heater, with a new expansion tank set to 70 psi. Initial water pressure was at 80 psi, so a new pressure reducing valve was installed above the main shut off to regulate pressure into a safer range, and pressure is set to 70 psi for the water. The water and air pressure of the expansion tank match to regulate thermal expansion effectively. Hot water line was tied onto with a new multi turn shut off valve in place for the humidifier instead of the saddle valve. Vent has been connected and secured properly. A new shut off valve was installed for the gas, and the section down to the water heater was piped in black iron with a code required union and sediment trap. All work done today has been tested and checked for leaks. Standard 1 year parts and labor warranty through Plumbtite, 6 year tank warran