Reviews
Local Reviews
for Florence, KY
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of reviews express satisfaction with the services provided, praising the expertise, professionalism, and quality of work. Customers appreciate the technicians' skills, knowledge, and ability to explain the issues and solutions in a clear and understandable manner. Positive reviews also highlight the promptness, efficiency, and courteousness of the technicians, as well as their willingness to go above and beyond to ensure customer satisfaction. Additionally, customers mention the competitive pricing and excellent customer service, with many expressing gratitude for the friendly and helpful staff. Negative sentiments, if present, are not a clear, recurring trend. However, it is worth noting that a few reviews mention issues with unfinished work, double charges, and a lack of communication. It is important to address these concerns and ensure that customers receive the services they expect and deserve. Overall, the reviews suggest that Plumb Tite provides reliable and high-quality plumbing services, with a focus on customer satisfaction and professionalism.
Outstanding Service
Therese - Florence, KY 41042
Excellent dependable service. Austin got the job done quickly and efficiently.
Incredible Service!
Therese - Florence, KY 41042
Plumb Tite and their technician Will Mairose went above and beyond the call of duty. The receptionist who answered the phone found a technician available later that day. Will Mairose was kind and did everything to not only assess the problem but to get us a new water heater installed on a Friday evening! We’ll be using Plumb Tite for all our plumbing needs. Thanks Will for saving us from a weekend without hot water!
TIMELY EFFICIENT SERVICE
Hallquist - Florence, KY 41042
My Technician's name was James. He arrived earlier than was expected and was polite. He replace my kitchen faucet quickly and efficiently.
Excellent service.
Adams - Florence, KY 41042
Good people to deal with. We are repeat customers.
Great Job 😊
Buckley - Florence, KY 41042
Austin was great!
Austin M.
Our team conducted a thorough diagnostic assessment to identify the issues with the existing water service line. We meticulously examined the current infrastructure, checking for leaks, corrosion, and any other potential problems. Following this, we developed a comprehensive plan for the replacement, ensuring that all necessary materials and equipment were sourced. The actual replacement process involved carefully disconnecting the old line and installing a new one, using high-quality materials to ensure durability and efficiency. Throughout the job, we maintained clear communication with the client, providing updates and addressing any concerns. The final inspection confirmed that the new water service line was functioning optimally, providing a reliable and safe water supply.
Austin M.
I used an auger to clear the kitchen sink drain, aiming to restore proper water flow. Starting with a thorough inspection, I identified the blockage's location. I then inserted the auger into the drain, rotating it to break up and dislodge the obstruction. After several attempts, the drain began to flow freely, ensuring the kitchen sink was fully functional again.
Austin M.
I replaced the existing toilet with a modern, pressure-assist elongated toilet. This involved removing the old fixture, ensuring a clean and precise fit for the new one. The new toilet features a larger bowl for comfort and a powerful flush for efficiency. I also checked for leaks and ensured everything was securely connected. The job was completed with attention to detail and a focus on quality.
Austin M.
Upon arrival, I assessed the toilet and identified a blockage that was preventing proper flushing. To address this, I used a hand snake, a flexible and sturdy tool designed for dislodging obstructions in plumbing. I carefully inserted the snake into the toilet's trap and maneuvered it through the pipe to reach the blockage. By applying steady pressure and rotating the snake, I was able to break up and dislodge the obstruction. After several attempts, the blockage was cleared, and I flushed the toilet to ensure that water flowed freely. I then inspected the area to confirm that the issue was resolved and provided the customer with advice on maintaining their plumbing to prevent future blockages.
Austin M.
I used an auger to carefully navigate the kitchen sink drain line, aiming to dislodge any blockages that were preventing water flow. Starting from the sink, I methodically advanced the auger through the pipe, ensuring to apply steady pressure while rotating the handle. This process was repeated several times to ensure thorough clearing. After completing the augering, I tested the flow by running water, confirming that the drain was now unobstructed and allowing water to pass freely. This restored functionality to both the kitchen and laundry room.